Lock Alarm is committed to safeguarding your privacy. Although we are legally obligated to do this we also have a genuine concern to to ensure your personal information is treated with same care and respect that we would want our own data to be treated.
Please read the following to understand how your personal information will be treated when you use our website, communicate with a member of our sales team or customer/technical support team, or otherwise interact with Lock Alarm.
What personal information do we collect?
We collect personal information from you when you make a purchase on our online store. We also collect your details when you use an online form, the online chat function or directly email us with an enquiry.
Typically the sort of personal information we collect is your name, your company name and your relevant contact details. We may also record certain details such as your IP address and your device ID. If you are a customer we will have your data stored for the purposes of fulfilling orders, billing, shipping and offering customer/technical support in compliance with product warranties.
We do not collect your debit or credit card information as all payments are done through a 3rd party secure payment processor such as Paypal.
When you submit your information to us, either through the website, by email or in person, this is used by us in a variety of ways:
- Facilitating orders placed by you
- Contacting you about issues with your order
- Providing services such as Key Registration, Replacement Keys etc.
- Handling of enquiries to our sales team
- Manage and respond to queries to our customer/technical support team
We do not pass on your personal information to any third party.
Disclosure, opt out and deletion of your data
We will not share your personal information with third parties unless (1) we are obliged to do so by law for purposes of national security, taxation or criminal investigation, or (2) it is necessary to protect the rights, interests, property, personal safety or employees of Lock Alarm.
Want to access or update your personal information?
You have the right to see the data we have collected about you. You also have the right to correct or update any personal data which is not accurate. If you have any requests concerning your personal information please email email@example.com outlining the information you require and/or any concerns you may have.
If you’d like to opt-out of receiving email communications from us, please email firstname.lastname@example.org.
Data retention and deletion
We keep your personal information for as long as we need it for the purposes set out in the section ‘What personal information do we collect?’. The exact retention period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period of time necessary for accounting, taxation and warranty purposes. We may also keep a record of correspondence with you for as long as is necessary to protect us from a legal claim.
When we no longer have a need to keep your information we will delete it.
Security of your personal information
We take the security of your data very seriously. We have implemented various strategies, controls and measures to keep your data secure once received.
Despite our best efforts to protect your personal information, we cannot ensure the security of any data during transmission to us, via, to, or from our website. We also cannot be held liable for any breaches of confidentiality that may occur as a result of the use of unencrypted email. If you have any sensitive or confidential data which you do not wish to communicate via our website or by email we recommend you contact us to arrange an alternative method of communication. Otherwise you transmit all such personal information at your own risk.
Third party websites